Terrence from Empire stopped by my place today to fix my central air. The system was blowing cool and hot air at the same time. This made my place feel like a sauna. He was very professional, friendly, and responsive. He got the job done in a timely manner. If you need your system fixed, I highly recommend that you call Empire. And you'll be in great heads if they send Terrence.
We woke up on a Saturday morning and realized our heat was not working with a dinner party scheduled that night. Because we are on Planned Maintenance with Empire, the co. sent out someone within 90 minutes of my call to get the heat going. Mike did an excellent job of explaining what was wrong and ways to fix it. His confidence and knowledge was awesome. Within 20 minutes, he had our system running. Thank you, Mike!
We had a wonderful experience with Empire. They explained the process of replacing our units and gave us a detailed quote. The brought the new system in just a couple of days and installed it and answered all our question. A supervisor did a follow-up visit a week later to check on everything. Would gladly use Empire in the future for any HVAC needs.
This was my first a/c maintenance for my annual service contract agreement. Empire was recommended to me by my previous vendor as they stopped servicing my area as it was too far away from their primary service area. Zeke arrived on time, was super friendly and professional and explained exactly what he was doing. The fan on my compressor was not running as the dual capacitor was faulty and needed to be replaced. The a/c is running great and I’m ready for the heat. I feel good about choosing Empire.
Thorough and detailed. Also, transparent regarding pricing prior to performing service. 5 stars :)
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