Empire exceeded my expectations. They were patient, answered all my questions and eased my mind. I received two other estimates. None of the other companies was as thorough as Empire's rep. The day of the install, two of the most friendly techs I've ever met. They were so professional and did not leave e until the work was completely done. I'm so pleased with the service I received and would recommend them to everyone I know.
We've used Empire for bi-annual system checks, in April 2023 for cleaning our condensing coil ($235!) and replacing a capacitor (more on that later) for our blower, and a service call today (8/23/23). A tech came out, assessed the system, and told me the blower motor+capacitor would need to be replaced for anywhere from $1000-$1200. Fortunately, we sought a second opinion through a different company and they determined it was just the blower's capacitor that needed to be replaced. Total cost for service trip, capacitor, and pressure test (our request, separate issue) was $175. The AC unit is running fine now. The gentleman indicated it appeared the capacitor was the original capacitor as well, so I'm not sure what exactly we paid Empire to do in April. After some polling on the Southern Schmooze, many people/companies felt that cleaning a condensing coil (a bottle of cleaner is $10 from your hardware store) should be included in bi-annual maintenance and definitely not $235. After that, the charge for a capacitor that did not seem to have been done, and the miss on the blower investigation today, I cannot recommend them. We were also told being a part of their service program we would receive discounts on parts/repairs, none of those were evident in the prior repair or the quote today.
Technician came door by-annual maintenance. Very professional and personable. Explained in detail what her he had done, what he checked and what he replaced. Excellent service.
As always Empire showcased world class customer service and quality. Our technician Chase was punctual, informative and quickly resolved our issues.
We always get great service from Empire. Every person we have interacted with over these past 10 years has been professional, courteous, and knowledgeable.
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