Barry was absolutely FANTASTIC! I applaud how professional and thorough he was. My only issue was that my appointment was between 10-2 and when I called at 2pm, I was told they were running behind and would be there by 3pm. I called again at 3pm and was told he was on his way and then received a text with his location. Since the location of the vehicle and technician was known, it would have been courteous and more customer friendly to keep me update and let me know what place in line I was. It definitely would have made the experience 5 stars instead of 4 with just a little communication, but overall everyone on the phone was super friendly and I know everyone wanted to help. Just a tip for the business owner to be more proactive in communications.
I called yesterday evening and Barry from Moncrief came out this morning and helped to clean and repair our Mitsubishi Mini-Split units. Aside from being kind, prompt and professional, he also showed me some maintenance techniques for the units that I will be able to use to keep my units clean, our family’s air cleaner, and may help me save some money in repairs in the future. Service was somewhat pricey, but the knowledge and peace of mind that I now have are more than worth it! Thank you for the great service!
Simon's team were professional, punctual and very polite. They paid a great deal of attention to detail throughout the installation process. I highly recommend Moncrief. All parts of the process from sales through administrative and installation were responsive and professional. They really came through for us when our HVAC system failed right before a holiday weekend.
During my 30+ years in Atlanta, I have used at least three different HVAC companies for installation, repair, and/or maintenance and Moncrief has definitely landed on the top of my list. They are responsive and professional and offer very competitive prices. My wife and I are very happy with the courteous and efficient work they did for us.
I was very pleased with my experience with Moncrief. I received confirmation of my appointment the day before and a text 30 minutes before the technician, Robby, arrived. Robby did a great job, and left the area very neat after he completed the work. I would not hesitate to call Moncrief in the future.
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