Moncrief Heating & Air Conditioning
935 Chattahoochee Ave NW, Atlanta, GA 30318, USAAbout Moncrief Heating & Air Conditioning
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935 Chattahoochee Ave NW, Atlanta, GA 30318, USA
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WHO RUNS THE GEORGIA BUSINESS HUB?
Run by L4 Group, LLC, The Georgia Business Hub is owned and operated by local Roswell GA businessman Brett Lewis.
Technician very nice. Company only interested in money. This is the filter they left. Spent hours on the phone trying to get proper size delivered as promised and they told me it would take 5 days! Had to escalate and talk to a supervisor.
Thank you for the maintenance check up today.. I do have a question though.. Jonas was extremely polite and seemed to be thorough.. however I did take a few photos of the outdoor unit after he finished up.. do you typically take grate covers and the blower unit off and clean the inside of the condenser unit?
This company has a bunch of liars & crooks working for them. Can’t trust the 5-star reviews. I NEVER write bad reviews; but in this case I felt like I should warn the public, before they try to scam anyone else. Basically, if you want deceitful, dishonest people working on your home, call this co. Some of us work hard & make an honest living, but not these folks. I’ve realized that they will lie, cheat, & steal from their customers. To think, I originally considered signing up for the service plan w/them. Be forewarned, they practice deceptive business tactics. I would’ve never booked an appointment if I knew they would charge $68 for every 15 minutes just being on my property. This, btw, wasn’t mentioned to me until the end of the appointment. The guy was there for about 1 hr 30 min, at most. So in addition to the $200 that it cost to come to my residence, I was billed the additional $68 rate for a total bill of nearly $500 for just being there 1hr 30min, without doing any actual labor. I was getting nowhere w/customer service. They said it was for “troubleshooting & discussing the next steps.” A week later, I called in to pay my invoice, the 200 I felt obliged to pay. It was then explained to me that the 200 covers 1 hr and any additional 15 minutes is billed the 68 rate. Then how do you explain about $300 worth of charges for the additional 30 minutes? In actuality, I tried to reach the tech an hour into the appointment (I was at work). It’s all time-stamped on my phone. Long story short, they will lie & say whatever they can to justify their unscrupulous fees. Anyways, it’s not even the $ anymore; it’s the principle, which is why I now have to report my unfortunate encounter w/these crooks to the BBB.
Great experience. Scheduling an appointment on their user-friendly website was a breeze, and they even responded promptly on a Sunday. Their advanced technology enhanced the entire customer experience. The technician, Barry, was friendly, knowledgeable, and resolved my issues efficiently. Although their pricing was slightly higher than expected, the exceptional service made it worth it. Will use them again.
Based on our experience today, Moncrief has predatory pricing. I scheduled a diagnostic and was told the price was $119 excluding repairs (pretty standard). Once the tech checked out our attic and units, I was then told the visit was $255. We had no repairs done. In fact, no issues were found with our units. This was definitely far from the quoted price. The tech was able to get permission to honor the initial price, which I appreciated, but it still rubbed me the wrong way. The scheduler never discussed a labor rate or any additional costs related to the diagnostic. It was a firm $119. Could have been scheduler’s error, but based on other reviews, I am not the only who experienced this bait and switch. Definitely ask extra questions and read everything on the tablet they provide when working with this company.