I highly recommend New Era Plumbing. Bobby J headed up the demolition of the existing pipes and the final reconfiguration of the installation. Michael C lead the crew for the water heater installation. The entire crew were so professional and the work was so quite as they worked inside my home. The scheduling technology is on point, and they really do go beyond the call. During the initial inspection with Michael C, I new I had the right company. He is really good and a straight shooter on what needs to happen. Also, Bobby J pointed out an item that was crucial on my sink installation by others and I had it corrected. This corrective items over time would have been an issue for my sink. The price was competitive and fair. So if you need a good plumbing company with a good crew, I believe New Era would be a good choice.
I only do surveys on a particular business when I believe that business did excellent work. BJ, his coworker and the entire New Era Plumbing team was fantastic from the time that I placed my car for an estimate until they completed the job. I can’t think them enough for their professionalism and the quality of work that they performed at my home and I recommend them to anyone who has need of plumbing service. I have their number saved on speed dial just in case anything comes up and this is the business that I will be using to handle all of my needs going forward. Thank you for a job well done.
My husband and I had a leak, so we called New Era Plumbing and they came out and told us the leak was between the house and the road, they were able to come the next day to fix it and we signed paperwork and got everything ready to go for the next day. The next day comes and the new era team comes out and replaces the pipe. So it comes time to go check the water in the house and it doesn’t come on, so the employee tells my husband that the PVR valve must be bad and needs to be replaced and it’s going to cost an extra $675. (The valve worked before, why wouldn’t it work now?) so they replace it and the water is still not working… so the employee says he must have missed something and is about to start digging up our yard again when our neighbor comes out asking it we had water, the whole neighborhood was out ( the water company had it off). The employee was standing there and heard everything, but didn’t say anything about the new part he just installed in the basement. Our price didn’t change, nothing. We didn’t need this new part, but they still charged us for it, and new era plumbing won’t call us back. We call them, they say we’ll call you back after lunch…. Nothing, a few days go by, we call them again, the secretary says the boss is out, he will call us when he gets back…. Nothing. And the guy who installed he pipe left his trash all over the place. I do not recommend this company, they say one thing and don’t do it, they charge you extra money for something you don’t need and then walk away like nothing happened. Go somewhere else, these people only want your money
I had a bad experience with another plumbing company so I submitted an online request to New Era, and Suzanne called me back quickly. BJ came out same day to look at my main sewer line that was backed up. He explained my options and on today Saturday, Oct 8 they arrived earlier than scheduled showed me the issues, repaired/replaced the pipes and I could not be more happier that my plumbing is now fixed. Everyone was very professional. Thank you New Era team.
BJ was the technician sent and he was fabulous. He was super polite and had a really great personality. He listened to each of my issues. I would definitely use New Era again but I will always ask for BJ to be the technician. Great experience.
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